Product Return Policy
Consumer Rights - Withdrawal
Within 7 days from the date of receipt, you have the right to withdraw from the purchase you made through our e-shop without giving any reasons or giving us any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you purchased from our online store and get your money back. In this case, you will be charged for the shipping cost of the returned product, which is deducted from the amount to be returned to you. Product to be replaced must necessarily be accompanied by the original purchase documents and has to be in the same condition as received, complete and without damage.
You must send us completed the application found HERE, either by e-mail or with the products you wish to return. Following the cancellation notice, the Company is required to reimburse the price received within 7 days of receipt and inspection of the products.
Return of defective products
You may return any defective products delivered within seven (7) calendar days from the date of receipt. In this case, the product should be undamaged and have all the original documents accompanying it (such as Shipment Bulletin, Invoice, Receipt, Certificates, etc.) and its complete packaging. The product is then picked up and checked to determine the defect reported by the customer. Once tested, the product will be replaced with a similar new product or, if it is not available, with a new product of the same quality and price, otherwise, if the customer does not wish to replace the product, the original purchase will be refunded to the customer. The refund is made in the same way as the customer's initial payment to the Company.
The shipping costs of both the return of the products to the Company and the return of the replaced product to you shall be borne by the Company. In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and unconditionally in whole or in part offsetting this claim against the customer.
Product return due to delivery error
In all cases where other than those sold are delivered, by type or quantity or quality which has been previously agreed in writing with the Company, the customer returns the products for review and finding the error. In this case, the costs of both the return of the products to the Company and the return of the replaced product to the customer are borne by the Company, provided that the method of return proposed by the company is respected.