Terms & Conditions
www.propolisamothrakis.gr is the online store selling products via Internet extending the sales of the physical store.
Company activity: Retail Commerce
Company headquarters: 2 N. Foka street - 68100 - Alexandroupolis
VAT Number: 047924504 Tax Office: Alexandroupolis
GEMI Number: 155058721000
Ordering through our e-shop is a contract for distance
selling, governed by the legal framework of Law 2251/1994, as amended by
current European law. Before you enter and use the online store
propolisamothrakis.gr, please read carefully and make sure that you understand
and agree with these terms, rules, statements and conditions, as your further
use and browsing the site implies your explicit and unconditional consent and
You have the ability to make a valid order through our
online store if you are legally qualified in compliance with the Greek Civil
Code articles (if you have reached the age of 18 and you are not in legal
support for a sales contract). Orders can be made by representatives of legal
entities, while the company reserves the right to claim from the supervisor or
guardian any orders made by legally incapacitated persons.
The Company reserves the right to modify or revise freely
the terms and conditions of transactions with the online store whenever deemed
necessary, and undertakes to inform consumers of any change through the pages
of this e-shop. The user must periodically review the terms and conditions of
use, as the use of the site after each modification implies accepting such
changes. Any modification or change does not apply and does not affect already
placed to execute orders. E-shop contracts are made in the Greek language,
which you state you understand (writing and reading).
Disclaimer of liability
propolisamothrakis.gr does not guarantee the availability of the products displayed on the website, but it guarantees the immediate and on time information to its customers about the unavailability of any of their purchased products.
The online store of the Company is not responsible for any technical problems that may occur to users when attempting to access the site or during their visit, that are related to the operation or compatibility of their own infrastructure using the site. Furthermore, the Company does not bear any liability for acts or omissions of third parties and in particular unfair third party interventions in products and/or services and/or information available through its online store.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to take responsibility for all activities that happen to your account or your password. We reserve the right to deny service, terminate accounts, remove or process content or cancel orders at our sole discretion.
The copyrights of the content and services of the website that have been or will be introduced on the internet are protected by Greek, Community and international copyright laws and are owned exclusively by propolisamothrakis.gr. We grant you a limited license to access and make personal use of this site and not to download (other than temporarily store pages), modify or exploit any part of it unless written consent is granted by us. This license does not include any resale or commercial use of this site or its content, the collection and use of any product listings, descriptions or prices, as well as any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data collection and export tools.
Any unauthorized use terminates the license granted to you. You are granted a limited, revocable and non-exclusive right to create a hyperlink on the homepage of this site if the link does not portray our products or services in a false, misleading, deceptive or offensive way.
In order to make any transaction through the Company's online store, we will ask for your full name, the address to which the products will be sent, your mobile phone number and your e-mail address. In case of a sales invoice you will be asked for your profession, your VAT number and the competent tax office. The above data are processed by the Company in compliance with the application of article 7A par. 1 (b) of Law 2472/1997, in order to implement the order given by you and under no circumstances will they be revealed, published or sold to third parties, unless the procedure laid down by the law for the removal of confidentiality (Law 2225/1994) or any obligations resulting from the national implementation of Directive 24/2006 is initiated. You may, at any time, make any changes to the personal information you have disclosed to us or limit or cancel the use of any of these information, by completing the relevant online form or upon your request at firstname.lastname@example.org
Ordering process via e-shop
The transaction is considered to be completed only after sending a written electronic confirmation. In case of failure to execute an order, propolisamothrakis.gr has the right to withdraw and not to fulfill it. If the price has already been recovered, it is refunded by depositing to your bank account.
In addition to purchasing through our online store, you can order either by calling +302551080414, Monday - Saturday from 10:00 - 23:00 (except Holidays), or by sending an e-mail to email@example.com, listing your full details and information regarding your order(surname, name, billing address and recipient address, contact phone number, payment and shipping method).
In case of an order containing products of different availability, shipment of the products of the same order will be made by calculating longer availability. Since the customer wishes so, they can pick up the products of different availability separately, but in that case the cost will be borne by the customer.
In case of products requiring long delivery times, the
Company will promptly inform the customer of their estimated delivery time.
• Cash On Delivery: You can pay your order by paying the
price upon recieving the product to the location you selected. Payments with
cash on delivery are subject to a surcharge of 0,90 plus 24% VAT.
• Credit, Debit Card: Select a payment by "credit or debit card". You are automatically transferred to a bank's electronic payment environment.
• PayPal: You can pay your order via the popular Paypal online payment platform.
• Bank Deposit: You can pay your order by making a bank deposit in the following accounts. Please do not forget to include your name and order number in the details.
*Deposit of money to a company account must be made within 2 business days of confirmation of the order.
Bank: National Bank of Greece
Beneficiary: Kalakikos Alexios
Bank: Alpha Bank
Beneficiary: Kalakikos Alexios
Ways - Time and Cost of Shipment
With courier company Courier Center and safe delivery in 1-3
business days throughout Greece. Exceptions are inaccessible areas.
If your billing address is different from your shipping address and you want the receipt to be sent in the billing address and not in the shipping address, you must pay an additional amount after consultation with us.
Time of delivery to the transport company
Delivery of the products to the shipping company for shipment, if they are immediately available from our store and if the order is registered until 14:00,is on the same day or at the latest on the next business day.
Products are always shipped at the customer's discretion and shipment is executed by the courier company Courier Center. The risk of loss goes to you after our delivery to the carrier.
Transport costs are formed according to the weight of the package and in any case are calculated and reported before the purchase is completed.
For orders weighing 3 kg, the charge is 2,60 euro plus 24% VAT. For every extra kilogram, there is an extra charge 0,90 euro for mainland destinations and 1,00 euro for islands plus 24% VAT per kilogram.
For shipments to Cyprus, for orders weighing 2 kg, the charge is 13,50 euro plus 24% VAT. For every extra kilogram, there is an extra charge 3,00 euro plus 24% VAT.
If you choose to pay on delivery, you will be charged 0,90 plus 24% VAT.
Days and delivery times are as follows: Monday to Friday hours 09:00 to 18:00, Saturday hours 10:00 to 14:00 or according to courier company schedule.
* If there is a disproportionate charge (too large size or weight of parcel), telephone communication will be preceded, to inform you of the extra cost of transport.
Our company is responsible for the time of delivery of the goods to the transport company, but not for the time of its final delivery by the transport company to the customer,which is the responsibility of the transport company.
Product Return Policy
Consumer Rights - Withdrawal
Within 7 days from the date of receipt, you have the right to withdraw from the purchase you made through our e-shop without giving any reasons or giving us any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you purchased from our online store and get your money back. In this case, you will be charged for the shipping cost of the returned product, which is deducted from the amount to be returned to you. Product to be replaced must necessarily be accompanied by the original purchase documents and has to be in the same condition as received, complete and without damage.
You must send us completed the application found HERE, either by e-mail or with the products you wish to return. Following the cancellation notice, the Company is required to reimburse the price received within 7 days of receipt and inspection of the products.
Return of defective products
You may return any defective products delivered within seven (7) calendar days from the date of receipt. In this case, the product should be undamaged and have all the original documents accompanying it (such as Shipment Bulletin, Invoice, Receipt, Certificates, etc.) and its complete packaging. The product is then picked up and checked to determine the defect reported by the customer. Once tested, the product will be replaced with a similar new product or, if it is not available, with a new product of the same quality and price, otherwise, if the customer does not wish to replace the product, the original purchase will be refunded to the customer. The refund is made in the same way as the customer's initial payment to the Company.
The shipping costs of both the return of the products to the Company and the return of the replaced product to you shall be borne by the Company. In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and unconditionally in whole or in part offsetting this claim against the customer.
Product return due to delivery error
In all cases where other than those sold are delivered, by type or quantity or quality which has been previously agreed in writing with the Company, the customer returns the products for review and finding the error. In this case, the costs of both the return of the products to the Company and the return of the replaced product to the customer are borne by the Company, provided that the method of return proposed by the company is respected.
The site propolisamothrakis.gr as a data controller is responsible for convergence with the new Law on the Protection of Personal Data in application of Regulation (EU) 2016/679.
This policy describes how propolisamothrakis.gr collects,
processes, uses, shares and secures the personal information you provide. It
also describes your choices about using, accessing, and correcting your
personal information. For the purposes of this Policy, "personal
information" means information relating to a person identified or
We ask for information in the following cases:
- Create Account.
- Subscribe for e-mail notifications.
- Completing a form associated with one of our products or services.
- Contact for technical support or customer service.
To create an account, we only request an e-mail address and
a password. When you fill in a form for a specific service, we may ask you to
provide other information, which may include your name, telephone number and/or
postal address. We also collect and store some information related to the
actions you take on our site, your order history, and your specific
characteristics as a consumer.
Our e-shop explores Facebook's capabilities (Messenger
addon, Facebook pixel) to improve its provided service. Facebook acts as a data
processor and ensures compliance with the obligations arising from the new
The credit card information you provide for a purchase is
sent directly from your browser to a third-party service provider we use to
manage credit card processing, and it is not stored on our server. The Service
Provider is not allowed to use the information you provide except for the sole
purpose of processing credit cards on our behalf.
Information we collect automatically
When using the online store, it is possible to collect
technical information about your computer, such as the IP address or other
device ID, the type of device you are using, and the version of the operating
system. The information we collect relates to usage data and statistics about
your interaction with the platform. Through third-party data analysis services
(Google Analytics), we record page views, time spent on a page, number of
clicks, platform type, location data (if access to your location on your mobile
device is enabled), information regarding the way you use the platform. We take
advantage of all available anonymization and identifier aliasing capabilities
in order to avoid identification with anyparticular person.
Cookies are small files (text files) that are sent and stored on your computer, mobile phone, or other device. A cookie does not allow us to locate you. The data collected is exclusive and strictly for internal use and will not be passed on to third parties. Providing your data through Cookies is voluntary except for those that are placed on your device because we need them for the performance of our platform and services (the pages you've visited, the number of visits, the date, the duration of the visit etc.).
Subscribe to Newsletter
Your subscription to our newsletter is at your own discretion and is not a mandatory procedure for making a purchase from our online store or other services, including your simple browsing on our site. The process is completed by entering your e-mail address in the corresponding field on our page. Upon completion of your registration, you give your explicit consent to the sending of informative and promotional material for our products and services, as well as related advertising messages.
How we use the information we collect
In order to better serve our services, it is important and necessary to a large extent to be able to collect and use the information described in this Policy.
- to make your orders
- for personalized service
- to deal with technical problems and improve the service provided
- for sales data analysis (regions, age, etc.) that do not identify you as individuals
Other important privacy information
- If you wish to access, correct, update or request the deletion of your personal information, you can do so at any time by contacting us using the contact details provided or the contact form on the corresponding page.
- In addition, you may oppose to the processing of your personal information, requesting us to restrict the processing or portability of your personal information. And in this case, you may exercise these rights by contacting us using the contact details provided or the contact form on the corresponding page.
- You have the right to opt out of the marketing communications we send you at any time. You can exercise this right by clicking on the unsubscribe link. Registered users can manage their account settings and email marketing preferences through their account. If you are an unregistered user, you can contact us using the contact details provided on the corresponding page of our e-shop.
- We reserve the right to retain any information we deem necessary in our records, to comply with our legal obligations, resolve disputes and enforce our agreements.
How long do we keep your personal information
We keep your personal information only if it is necessary to provide you with our services effectively. Conservation periods are based on criteria that include legal retention periods, outstanding or potential differences, contract requirements, operational instructions or needs and historical archiving. When we no longer need to use your personal data and we do not have to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we will either remove them from our systems or disorient them so that we cannot locate you.
propolisamothrakis.gr uses SSL for secure online trading. This encrypts all credit card information, so that they cannot be read or changed when they are transferred over the Internet. We use physical, electronic and administrative measures in order to preserve the information we collect electronically and we also store in paper form.